We were thrilled with the conflict de-escalation training Rod and Charlotte prepared for our staff: it was thorough, engaging, and informative. Rather than lecturing, Charlotte and Rod led our group through an experience, helping participants understand deeply and in their bodies how it feels to maintain control in challenging circumstances. The real life problem solving and role-playing, together with a comprehensive and thoughtful discussion of the principles and theory involved, helped our staff gain new levels of awareness about what’s actually happening in conflictual interactions, as well as the ability to engage with confidence.  We are grateful for the range of concrete results the organization gained from this training.

[They] did an excellent job in presenting all materials and making the course enjoyable, while extremely informative … the collaboration of the presenters with the employees was well done. There was a well-balanced mixture of teaching key concepts and principles along with experiential work and team sharing.

After Charlotte and Rod’s series of workshops the atmosphere and workflow significantly and noticeably improved creating a much better and more productive working environment. Staff have shifted from looking at their colleagues through a more negative and critical lens, to one which is trying to understand the role of each member, where they are actually coming from and trying to achieve, rather that assuming the worst. There is also more of a willingness to see and appreciate other’s strengths and how to work with them.