We were thrilled with the conflict de-escalation training Rod and Charlotte prepared for our staff: it was thorough, engaging, and informative. Rather than lecturing, Charlotte and Rod led our group through an experience, helping participants understand deeply and in their bodies how it feels to maintain control in challenging circumstances. The real life problem solving and role-playing, together with a comprehensive and thoughtful discussion of the principles and theory involved, helped our staff gain new levels of awareness about what’s actually happening in conflictual interactions, as well as the ability to engage with confidence. We are grateful for the range of concrete results the organization gained from this training.
—Jane Preston | MD, Poets House NYC
